Бизнес : Помощь и поддержка

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Всего записей: 36

Acacia Help Desk Software 2.0.2
Пасспорт программы  Рейтинг  4 [1]  Закачек  122  Отзывов  0  Подробнее  Узнать  Размер  3000 Kb	Acacia Help Desk Software 2.0.2 - Acacia help desk allows you to log support calls and jobs.. Acacia help desk software is a Microsoft windows desktop software package that allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services.
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Aegis Help Desk v3.7
Пасспорт программы  Рейтинг  4 [1]  Закачек  682  Отзывов  0  Подробнее  Узнать  Размер  10000 Kb	Aegis Help Desk v3.7 - is an easy to use help desk and incident management system. The intuitive user interface makes it easy for you to track all the information which comes in from client requests, complaints, queries, product defects, and other sources. It tracks incidents from reporting through to resolution, and provides a history of precisely what has been done. It will help you manage incidents by delegating them and reporting on their current status.
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Alexsys Team 98 v8.7
Пасспорт программы  Рейтинг  4 [1]  Закачек  360  Отзывов  0  Подробнее  Узнать  Размер  12000 Kb	Alexsys Team 98 v8.7 - is a team management system for workgroups that lets you track work assignments and balance workloads. The program can be used to track project tasks, action items, help desk calls, and product defects.The multi-user database lets you track work assignments for all team members and analyze the teams productivity. Every task that needs to be completed is represented as a Work Request, where all data is entered to describe a task. Most fields in the Work Request use pull-down lists to make data entry easy. The auto-fill-in fields and field requirement rules can be customized.With Alexsys Team 98 you can: track any type of work, manage projects using targets, collaborate with team members... Далее...
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Bankoi Web HelpDesk 1.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  126  Отзывов  0  Подробнее  Узнать  Размер  800 Kb	Bankoi Web HelpDesk 1.0 - Bankoi Web Help Desk Software is a fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests. Bankoi Helpdesk Software is a fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests, with built in tracking and response logging it is an ideal solution for companies with one or more members of staff or for those who want to organise client support.
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Been There
Пасспорт программы  Рейтинг  4 [1]  Закачек  125  Отзывов  0  Подробнее  Узнать  Размер  2000 Kb	Been There - enables you to easily record and manage problems referred to your help desk, as well as the resolutions to those problems. The programs easy-to-use query wizard facilitates any searches performed within the database, and its reporting capabilities allow you to generate inventory, problem, user, vendor, and manufacturer reports. You can also easily record and update your hardware and software inventories, import and export your data, mass delete problem- and inventory-related data, and print selected information.
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BridgeTrak v4.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  353  Отзывов  0  Подробнее  Узнать  Размер  32000 Kb	BridgeTrak v4.0 - is a help desk and call tracking system that lets you easily track problems and issues within your technical department. It is useful for the customer call center, help desk, user support center, or any shop where technical issues are tracked, managed, and reported. Features include dynamic definition of fields to track, hot lists, graphs, automatic paging, an e-mail interface, reports, and query for searching within issue history. There is no limit to the number or type of data fields that can be tracked or graphed.Bridges ODBC compliant database(s) (Microsoft Access, Microsoft SQL Server, Oracle, Sybase SQL Anywhere, and Sybase Adaptive Server) can reside on the server (Microsoft NT,... Далее...
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Computer Admin v2.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  335  Отзывов  0  Подробнее  Узнать  Размер  4000 Kb	Computer Admin v2.0 - is a powerful, easy-to-use database for asset management and help desk tracking. The asset management section allows you to consolidate your computer hardware and software information, including the computer name, operating system, peripherals, serial number, and asset ID numbers. The trouble call section can help organize your help desk by tracking computers out for repair, technicians assigned to calls, and history of repairs.Computer Admin can import data from any tab or comma delimited file as well as SYLK, DIF, and WKS spreadsheets, and FileMaker Pro databases. This gives you the ability to easily consolidate multiple files and eliminate duplication of work across departments. You can also export from Computer Admin to the same formats for sharing information throughout your organization.
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Computer Admin v2.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  122  Отзывов  0  Подробнее  Узнать  Размер  4000 Kb	Computer Admin v2.0 - is a powerful, easy-to-use database for asset management and help desk tracking. The asset management section allows you to consolidate your computer hardware and software information, including the computer name, operating system, peripherals, serial number, and asset ID numbers. The trouble call section can help organize your help desk by tracking computers out for repair, technicians assigned to calls, and history of repairs.Computer Admin can import data from any tab or comma delimited file as well as SYLK, DIF, and WKS spreadsheets, and FileMaker Pro databases. This gives you the ability to easily consolidate multiple files and eliminate duplication of work across departments. You can also export from Computer Admin to the same formats for sharing information throughout your organization.
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DEKSI HelpDesk 2.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  189  Отзывов  0  Подробнее  Узнать  Размер  10460 Kb	DEKSI HelpDesk 2.0 - DEKSI HelpDesk is a powerful and feature rich web based help desk and customer support system that provides organizations with a helpdesk, inclusive discussion forum, and the research capabilities of web surveys. DEKSI HelpDesk has been tested on Linux, Solaris, Max OSX, Windows 2000, Windows XP, 2003 server, Free BSD and AS400 and requires Java RunTime environment. DEKSI HelpDesk strengthens relationships between an organization and its community of customers by providing:1. Customer Service Helpdesk 2. Collaborative Proposals - to allow groups of customers to collaboratively influence and contribute towards the delivery of new products and/or services3. Newsflashes and feedback 4. FAQs knowledge base 5. Discussion forum 6. Event driven E-mail notifications 7. Voting
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FootPrints (ODBC version) v4.5.2
Пасспорт программы  Рейтинг  4 [1]  Закачек  327  Отзывов  0  Подробнее  Узнать  Размер  17000 Kb	FootPrints (ODBC version) v4.5.2 - is a problem management and helpdesk system for use in any situation where groups of people need to keep track of information and share it using the Web. FootPrints lets members of your organization track, organize, manage, search, assign, escalate, and report on problems while building and maintaining a knowledge base. FootPrints is perfect for use in a customer-support department, or in a software development team, or in any situation where groups of people need to track information.Features of the program include: the ability to load external data into a FootPrints database, outgoing e-mail notification, incoming e-mail submission, group user access, the ability to link entries, foreign language support, the ability to assign entries to outside users, database support and security.This version supports ODBC databases.
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FootPrints (Oracle version) v4.5.2
Пасспорт программы  Рейтинг  4 [1]  Закачек  136  Отзывов  0  Подробнее  Узнать  Размер  17000 Kb	FootPrints (Oracle version) v4.5.2 - is a problem management and helpdesk system for use in any situation where groups of people need to keep track of information and share it using the Web. FootPrints lets members of your organization track, organize, manage, search, assign, escalate, and report on problems while building and maintaining a knowledge base. FootPrints is perfect for use in a customer-support department, or in a software development team, or in any situation where groups of people need to track information.Features of the program include: the ability to load external data into a FootPrints database, outgoing e-mail notification, incoming e-mail submission, group user access, the ability to link entries, foreign language support, the ability to assign entries to outside users, database support and security.This version supports Oracle databases.
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FootPrints (SQL version) v4.5.2
Пасспорт программы  Рейтинг  4 [1]  Закачек  322  Отзывов  0  Подробнее  Узнать  Размер  17000 Kb	FootPrints (SQL version) v4.5.2 - is a problem management and helpdesk system for use in any situation where groups of people need to keep track of information and share it using the Web. FootPrints lets members of your organization track, organize, manage, search, assign, escalate, and report on problems while building and maintaining a knowledge base. FootPrints is perfect for use in a customer-support department, or in a software development team, or in any situation where groups of people need to track information.Features of the program include: the ability to load external data into a FootPrints database, outgoing e-mail notification, incoming e-mail submission, group user access, the ability to link entries, foreign language support, the ability to assign entries to outside users, database support and security.This version supports Oracle databases.
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FootPrints (with FootPrints Database) v4.5.2
Пасспорт программы  Рейтинг  4 [1]  Закачек  330  Отзывов  0  Подробнее  Узнать  Размер  17000 Kb	FootPrints (with FootPrints Database) v4.5.2 - is a problem management and helpdesk system for use in any situation where groups of people need to keep track of information and share it using the Web. FootPrints lets members of your organization track, organize, manage, search, assign, escalate, and report on problems while building and maintaining a knowledge base. FootPrints is perfect for use in a customer-support department, or in a software development team, or in any situation where groups of people need to track information.Features of the program include: the ability to load external data into a FootPrints database, outgoing e-mail notification, incoming e-mail submission, group user access, the ability to link entries, foreign language support, the ability to assign entries to outside users, database support and security.
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Help Desk 2000 v110c
Пасспорт программы  Рейтинг  4 [1]  Закачек  448  Отзывов  0  Подробнее  Узнать  Размер  3000 Kb	Help Desk 2000 v110c - is a user-friendly, Internet-enabled help desk database application for small to large companies. This client/server application supports multiple users, and includes password protection, searching and printing capabilities, and the ability to generate reports. Please note that the program also runs as a convenient icon in the System Tray area of the Windows taskbar, and scales down to a free "Express" edition after the 30-day trial period.
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Helpdesk 2000 v1.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  402  Отзывов  0  Подробнее  Узнать  Размер  573 Kb	Helpdesk 2000 v1.0 - lets you manage and support all your computer departments needs. Helpdesk 2000 handles support calls, inventory, contacts, orders, training, and library loans.
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Helpdesk Database v3.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  436  Отзывов  0  Подробнее  Узнать  Размер  443 Kb	Helpdesk Database v3.0 - is designed to assist small to medium-sized organizations with the tracking of IT problems and requests. With Helpdesk Database information can be stored for: all computer related problems and requests; computer hardware; company personnel; IT personnel; and office locations. Reports can be produced for: all completed job requests; all outstanding job requests; a list of all computer hardware; and blank computer job request forms. The reports of completed and outstanding jobs can be produced when required.
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HelpDesk v7.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  508  Отзывов  0  Подробнее  Узнать  Размер  6000 Kb	HelpDesk v7.0 - allows you to log, track and resolve client calls at a help desk. This program can help you to efficiently handle client requests for service, requests for information, client complaints, and other situations which arise when interfacing with clients.With Help Desk, important call information cannot be overlooked. Client call reports are automatically stamped with the operator’s name, date, and time of call. Calls must be given a priority rating by the operator taking the call. This rating can be upgraded or downgraded at any time. Operators of the system are warned about unresolved calls when they attempt to log out. Other features of HelpDesk include: a database for client details; the... Далее...
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Helpmaster Pro v5.0.11
Пасспорт программы  Рейтинг  2.5 [2]  Закачек  357  Отзывов  1  Подробнее  Узнать  Размер  17000 Kb	Helpmaster Pro v5.0.11 - is a helpdesk application which allows you to log, track, and resolve support issues. Helpmaster Pro incorporates automatic e-mailing capabilities, knowledge base management, SLAs (Service Level Agreements), problem resolution management, and graphical reporting. It includes searching and sorting capabilities, job reminders, the ability to customize fonts and sounds, password protection, and support for templates and progress notes.
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HelpTrac Lite v2.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  121  Отзывов  0  Подробнее  Узнать  Размер  9000 Kb	HelpTrac Lite v2.0 - is a complete help desk and customer support system. It tracks problems and solutions, prioritizes tasks, and analyzes technician efficiency. You can create a variety of reports and graphs.Up to five help desk technicians can share information using HelpTrac 2000. It runs on all LANS under Windows 3.1, Windows 95, or Windows NT.This trial version includes test data. After you have reviewed the data you can delete it and enter your own data.
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HelpTrac Lone Star v1.20
Пасспорт программы  Рейтинг  4 [1]  Закачек  122  Отзывов  0  Подробнее  Узнать  Размер  4000 Kb	HelpTrac Lone Star v1.20 - can be used to support or track an unlimited number of users, customers, equipment, and technicians. Problem and resolution field areas on the ticket screen can include up to 8,000 characters; the size of the screen as well as fonts and colors can be customized; ticket information can be easily transferred to another user; and filters can be applied to all the fields in the ticket along with specific word searches. HelpTrac Lone Star also includes e-mailing and printing capabilities, support for alarms and timers, the ability to generate various reports, and a high-priority function.
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