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Всего записей: 36

TechTrack v1.2.5
Пасспорт программы  Рейтинг  4 [1]  Закачек  242  Отзывов  0  Подробнее  Узнать  Размер  8000 Kb	TechTrack v1.2.5 - provides a complete fault logging and tracking system for technical support departments. It combines contact and customer management along with fault detailing, analysis, reporting and searching capabilities.Features of TechTrack include: the ability to create and access unlimited fault logs simultaneously; fault printing capabilities; a search engine for locating solutions; the ability to create reports and export the data to Microsoft Excel; full support for adding your own products, operating systems, hardware and more; the ability to transfer faults between engineers; automated warnings with important customer and contract information; and a fully configurable user interface.TechTrack allows customers to integrate with the system using an e-mail interface feature. It supports multiple databases, configurations and fault-numbering schemes. Multiple instances of the application can be run simultaneously.
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DEKSI HelpDesk 2.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  189  Отзывов  0  Подробнее  Узнать  Размер  10460 Kb	DEKSI HelpDesk 2.0 - DEKSI HelpDesk is a powerful and feature rich web based help desk and customer support system that provides organizations with a helpdesk, inclusive discussion forum, and the research capabilities of web surveys. DEKSI HelpDesk has been tested on Linux, Solaris, Max OSX, Windows 2000, Windows XP, 2003 server, Free BSD and AS400 and requires Java RunTime environment. DEKSI HelpDesk strengthens relationships between an organization and its community of customers by providing:1. Customer Service Helpdesk 2. Collaborative Proposals - to allow groups of customers to collaboratively influence and contribute towards the delivery of new products and/or services3. Newsflashes and feedback 4. FAQs knowledge base 5. Discussion forum 6. Event driven E-mail notifications 7. Voting
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FootPrints (Oracle version) v4.5.2
Пасспорт программы  Рейтинг  4 [1]  Закачек  136  Отзывов  0  Подробнее  Узнать  Размер  17000 Kb	FootPrints (Oracle version) v4.5.2 - is a problem management and helpdesk system for use in any situation where groups of people need to keep track of information and share it using the Web. FootPrints lets members of your organization track, organize, manage, search, assign, escalate, and report on problems while building and maintaining a knowledge base. FootPrints is perfect for use in a customer-support department, or in a software development team, or in any situation where groups of people need to track information.Features of the program include: the ability to load external data into a FootPrints database, outgoing e-mail notification, incoming e-mail submission, group user access, the ability to link entries, foreign language support, the ability to assign entries to outside users, database support and security.This version supports Oracle databases.
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iTrack Workgroup v2.1
Пасспорт программы  Рейтинг  4 [2]  Закачек  126  Отзывов  0  Подробнее  Узнать  Размер  3000 Kb	iTrack Workgroup v2.1 - is a help desk and problem tracking database designed for support of internal users. iTrack is a database and user interface for tracking, reporting, and analyzing computer support incidents. With iTrack you can record internal or client calls, categorize and prioritize them, sort or filter by any criteria, identify trends and tendencies, manage client licenses, and more.iTrack supports automatic e-mail of incident and fix changes via LAN or Internet mail. It is a fully multi-user system with definable levels of security and access privileges, supporting any network supported by Windows 95 or Windows NT. Because the database is stored in Microsoft Access format, you can use any of the features available in Access to manipulate your data. Any query can be exported to Excel XLS, HTML, or a formatted text file.
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Bankoi Web HelpDesk 1.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  126  Отзывов  0  Подробнее  Узнать  Размер  800 Kb	Bankoi Web HelpDesk 1.0 - Bankoi Web Help Desk Software is a fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests. Bankoi Helpdesk Software is a fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests, with built in tracking and response logging it is an ideal solution for companies with one or more members of staff or for those who want to organise client support.
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Been There
Пасспорт программы  Рейтинг  4 [1]  Закачек  125  Отзывов  0  Подробнее  Узнать  Размер  2000 Kb	Been There - enables you to easily record and manage problems referred to your help desk, as well as the resolutions to those problems. The programs easy-to-use query wizard facilitates any searches performed within the database, and its reporting capabilities allow you to generate inventory, problem, user, vendor, and manufacturer reports. You can also easily record and update your hardware and software inventories, import and export your data, mass delete problem- and inventory-related data, and print selected information.
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versaSRS HelpDesk 3.1.4
Пасспорт программы  Рейтинг  4 [1]  Закачек  124  Отзывов  0  Подробнее  Узнать  Размер  8802 Kb	versaSRS HelpDesk 3.1.4 - Powerful and feature rich 100% web based help desk and customer support software 100% web basedhelpdesk system.Key features include: Thin Client Technology (100% Web-based), Searchable Knowledge Database, Full Management Assign Capabilities, File Attachments, Report Writing, Fast Call Logging, Easy Call Re-Assignment to an Individual or SkillGroup, New Call and Due Date Alerts, Call Escalations, Action Escalations, Billing Module, Asset Management, Contacts Manager, Customizable Prioritization of Calls.
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HelpTrac Lone Star v1.20
Пасспорт программы  Рейтинг  4 [1]  Закачек  122  Отзывов  0  Подробнее  Узнать  Размер  4000 Kb	HelpTrac Lone Star v1.20 - can be used to support or track an unlimited number of users, customers, equipment, and technicians. Problem and resolution field areas on the ticket screen can include up to 8,000 characters; the size of the screen as well as fonts and colors can be customized; ticket information can be easily transferred to another user; and filters can be applied to all the fields in the ticket along with specific word searches. HelpTrac Lone Star also includes e-mailing and printing capabilities, support for alarms and timers, the ability to generate various reports, and a high-priority function.
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Computer Admin v2.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  122  Отзывов  0  Подробнее  Узнать  Размер  4000 Kb	Computer Admin v2.0 - is a powerful, easy-to-use database for asset management and help desk tracking. The asset management section allows you to consolidate your computer hardware and software information, including the computer name, operating system, peripherals, serial number, and asset ID numbers. The trouble call section can help organize your help desk by tracking computers out for repair, technicians assigned to calls, and history of repairs.Computer Admin can import data from any tab or comma delimited file as well as SYLK, DIF, and WKS spreadsheets, and FileMaker Pro databases. This gives you the ability to easily consolidate multiple files and eliminate duplication of work across departments. You can also export from Computer Admin to the same formats for sharing information throughout your organization.
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Acacia Help Desk Software 2.0.2
Пасспорт программы  Рейтинг  4 [1]  Закачек  122  Отзывов  0  Подробнее  Узнать  Размер  3000 Kb	Acacia Help Desk Software 2.0.2 - Acacia help desk allows you to log support calls and jobs.. Acacia help desk software is a Microsoft windows desktop software package that allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services.
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HelpTrac Lite v2.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  121  Отзывов  0  Подробнее  Узнать  Размер  9000 Kb	HelpTrac Lite v2.0 - is a complete help desk and customer support system. It tracks problems and solutions, prioritizes tasks, and analyzes technician efficiency. You can create a variety of reports and graphs.Up to five help desk technicians can share information using HelpTrac 2000. It runs on all LANS under Windows 3.1, Windows 95, or Windows NT.This trial version includes test data. After you have reviewed the data you can delete it and enter your own data.
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Perfect Tracker v4.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  121  Отзывов  0  Подробнее  Узнать  Размер  2000 Kb	Perfect Tracker v4.0 - is a Web browser-based help desk and problem tracking application. Using a browser, you can submit and keep track of problems, incidents, issues, software bugs, product defects, service requests, and more.Perfect Tracker includes a built-in customizable e-mail importer for e-mail submissions, providing customizable e-mail notification upon submission, assignment, closing, before a deadline, and more. It also features a built-in customizable issue escalator for automatic, high priority issues, and a built-in Web server.Every page can be easily customized, and user-defined fields and tables are also supported.
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Request Tracker v2.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  116  Отзывов  0  Подробнее  Узнать  Размер  4000 Kb	Request Tracker v2.0 - is a help desk database system that lets you store and retrieve all pertinent information about customer requests. You can track who requested what, when they requested it, what was done to address the request, who handled the request, and how much time it took to complete.Extensive search capabilities let you identify similar problems or requests that were handled in the past, making the solutions instantly available.If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills, and track payments.
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WN Help Desk v6.0
Пасспорт программы  Рейтинг  4 [1]  Закачек  113  Отзывов  0  Подробнее  Узнать  Размер  5000 Kb	WN Help Desk v6.0 - is a help desk application designed for intranet or LAN use. Help Desk is a Microsoft Access application that lets you track unresolved issues, histories, problem areas, and assignments. It also lets you build a custom knowledge base based on information stored in your help requests. You can send work orders to Microsoft Outlook task lists, send messages through Word, and output statistics to Excel.
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TrackDesk v1.1
Пасспорт программы  Рейтинг  2.5 [2]  Закачек  110  Отзывов  0  Подробнее  Узнать  Размер  2000 Kb	TrackDesk v1.1 - is a full-featured customer tracking system designed specially for software developers. TrackDesk provides a tightly integrated system for customer tracking, support logging, help desk management, invoicing, licensing, registration coding and more. TrackDesk uses a standard Microsoft Outlook style interface and is written with Delphi 4 using native components. It utilizes xBase compatible databases and high capacity, high performance multi-user databases. Client/server options are available for larger networks. TrackDesk includes ActiveX and native Delphi registration components, and the registration codes use a secure four stage encryption. It allows you to import and export files in... Далее...
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ReceptionDesk v2.0.5.08
Пасспорт программы  Рейтинг  4 [1]  Закачек  109  Отзывов  0  Подробнее  Узнать  Размер  1000 Kb	ReceptionDesk v2.0.5.08 - allows you to manage visitor reception information in small- and medium-sized businesses and organizations. ReceptionDesk lets you record and display tasks and memos, internal staff information, appointments, messages, current visitors, and external contact lists, as well as book visitors in and out, perform searches, generate reports and statistics, and print your data.
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