| Пасспорт программы |
| Рейтинг |
4 [1] |
| Закачек всего | 301 |
| - за месяц | 1 |
| - за день | 1 |
| - последняя | 22.05.2012 |
| Просмотров | 542 |
| Отзывов | 0 |
| Язык | Неизвестно |
| Системы | Windows 95/98/Me/NT |
| Автор | ? |
| - сайт | Перейти |
| Размер | 6000 Kb |
| Условия | 30-day Trial |
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| HelpTrac v6.0 - is a full-featured help desk and customer support system that can track problems and solutions, prioritize tasks, and analyze technician efficiency. The program includes a built-in, full-screen editor for problem and resolution descriptions, the ability to filter on all fields including word searches, pop-up calendars for simplified date entry, automatic escalation of priorities with e-mail notification, and the ability to graphically display a technicians current workload when assigning new tasks. HelpTrac features report and graph generation tools, support for templates, a technician lock-out function for maintenance purposes, the ability to customize fonts and colors, and network support. It also includes a one-way Alpha pager, a digital pager, the ability to generate new tasks with incoming e-mail and notify users of resolutions with outgoing messages, a timer, logging capability, and a separate pop-up utility (HTListen) to notify technicians of new tasks even when HelpTrac is not running. Please note that the program can run in Windows 3.x. |
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