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2 [3] |
| Закачек всего | 921 |
| - за месяц | 7 |
| - за день | 7 |
| - последняя | 22.05.2012 |
| Просмотров | 1276 |
| Отзывов | 0 |
| Язык | Неизвестно |
| Системы | Windows 95/98/Me/NT/2000 |
| Автор | ? |
| - сайт | Перейти |
| Размер | 10000 Kb |
| Условия | 30-day Trial |
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| SysMan v3.5.2 - helps you manage and improve the efficiency, accuracy, and communication of your IT help desk and facilities. SysMan provides quick access to your important information, allowing you to solve more incidents at a faster rate with greater accuracy. By automating call center activities, SysMan helps you ensure that technical issues are quickly identified and assigned to the right experts. It simplifies the call reporting process and prevents requests from being overlooked. The program allows end users to obtain status reports on their outstanding calls, query the database for existing solutions to similar problems, and set triggers which can automatically provide progress information via e-mail, pager, and printout. It enables support groups to monitor calls by support area, access checklists of diagnostic questions, and search a consolidated knowledge base of previous solutions. SysMan has facilities for tracking time and costs associated with calls, provides a full audit trail throughout the system, and offers a variety of reporting options including compatibility with third-party report writers. SysMan is integrated with Microsoft Access, and promises to be highly customizable, scalable, reliable, and easy to use for departments and enterprises. It supports SQL. |
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