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Бизнес : Помощь и поддержкаSort by: По алфавиту | Закачкам всего | Закачек за месяц | Рейтингу | Просмотрам Всего записей: 36
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4 [1] |
| Закачек | 689 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 10000 Kb |
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| Aegis Help Desk v3.7 - is an easy to use help desk and incident management system. The intuitive user interface makes it easy for you to track all the information which comes in from client requests, complaints, queries, product defects, and other sources. It tracks incidents from reporting through to resolution, and provides a history of precisely what has been done. It will help you manage incidents by delegating them and reporting on their current status. |
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| Пасспорт программы |
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4 [1] |
| Закачек | 549 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 10 Kb |
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| WebSupport for Windows NT v1.1pre - is a Web-based customer support system written in Perl. WebSupport runs as a CGI script giving your customers the ability to enter their request information as needed. The program will then issue a unique ticket number that the customer can use to track their entry.The program also includes several administration functions, such as the ability to list all current ticket requests, update and edit ticket requests, and the ability to send the originator of the request an e-mail. |
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2 [3] |
| Закачек | 921 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 10000 Kb |
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| SysMan v3.5.2 - helps you manage and improve the efficiency, accuracy, and communication of your IT help desk and facilities. SysMan provides quick access to your important information, allowing you to solve more incidents at a faster rate with greater accuracy. By automating call center activities, SysMan helps you ensure that technical issues are quickly identified and assigned to the right experts. It simplifies the call reporting process and prevents requests from being overlooked. The program allows end users to obtain status reports on their outstanding calls, query the database for existing solutions to similar problems, and set triggers which can automatically provide progress information via... Далее... |
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| Пасспорт программы |
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4 [1] |
| Закачек | 323 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 17000 Kb |
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| FootPrints (SQL version) v4.5.2 - is a problem management and helpdesk system for use in any situation where groups of people need to keep track of information and share it using the Web. FootPrints lets members of your organization track, organize, manage, search, assign, escalate, and report on problems while building and maintaining a knowledge base. FootPrints is perfect for use in a customer-support department, or in a software development team, or in any situation where groups of people need to track information.Features of the program include: the ability to load external data into a FootPrints database, outgoing e-mail notification, incoming e-mail submission, group user access, the ability to link entries, foreign language support, the ability to assign entries to outside users, database support and security.This version supports Oracle databases. |
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| Пасспорт программы |
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4 [1] |
| Закачек | 336 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 4000 Kb |
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| Computer Admin v2.0 - is a powerful, easy-to-use database for asset management and help desk tracking. The asset management section allows you to consolidate your computer hardware and software information, including the computer name, operating system, peripherals, serial number, and asset ID numbers. The trouble call section can help organize your help desk by tracking computers out for repair, technicians assigned to calls, and history of repairs.Computer Admin can import data from any tab or comma delimited file as well as SYLK, DIF, and WKS spreadsheets, and FileMaker Pro databases. This gives you the ability to easily consolidate multiple files and eliminate duplication of work across departments. You can also export from Computer Admin to the same formats for sharing information throughout your organization. |
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| Пасспорт программы |
| Рейтинг |
4 [1] |
| Закачек | 449 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 3000 Kb |
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| Help Desk 2000 v110c - is a user-friendly, Internet-enabled help desk database application for small to large companies. This client/server application supports multiple users, and includes password protection, searching and printing capabilities, and the ability to generate reports. Please note that the program also runs as a convenient icon in the System Tray area of the Windows taskbar, and scales down to a free "Express" edition after the 30-day trial period. |
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| Пасспорт программы |
| Рейтинг |
4 [1] |
| Закачек | 334 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 4000 Kb |
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| iTrack Enterprise v2.1 - is a help desk and call tracking database designed for organizations that support products or software for internal users or external clients. iTrack is a database and user interface for tracking, reporting, and analyzing computer support incidents. With iTrack you can record internal or client calls, categorize and prioritize them, sort or filter by any criteria, identify trends and tendencies, manage client licenses, and more.iTrack supports automatic e-mail of incident and fix changes via LAN or Internet mail. It is a fully multi-user system with definable levels of security and access privileges, supporting any network supported by Windows 95 or Windows NT. Because the database is stored in Microsoft Access format, you can use any of the features available in Access to manipulate your data. Any query can be exported to Excel XLS, HTML, or a formatted text file. |
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| Пасспорт программы |
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4 [1] |
| Закачек | 328 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 17000 Kb |
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| FootPrints (ODBC version) v4.5.2 - is a problem management and helpdesk system for use in any situation where groups of people need to keep track of information and share it using the Web. FootPrints lets members of your organization track, organize, manage, search, assign, escalate, and report on problems while building and maintaining a knowledge base. FootPrints is perfect for use in a customer-support department, or in a software development team, or in any situation where groups of people need to track information.Features of the program include: the ability to load external data into a FootPrints database, outgoing e-mail notification, incoming e-mail submission, group user access, the ability to link entries, foreign language support, the ability to assign entries to outside users, database support and security.This version supports ODBC databases. |
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| Пасспорт программы |
| Рейтинг |
4 [1] |
| Закачек | 331 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 17000 Kb |
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| FootPrints (with FootPrints Database) v4.5.2 - is a problem management and helpdesk system for use in any situation where groups of people need to keep track of information and share it using the Web. FootPrints lets members of your organization track, organize, manage, search, assign, escalate, and report on problems while building and maintaining a knowledge base. FootPrints is perfect for use in a customer-support department, or in a software development team, or in any situation where groups of people need to track information.Features of the program include: the ability to load external data into a FootPrints database, outgoing e-mail notification, incoming e-mail submission, group user access, the ability to link entries, foreign language support, the ability to assign entries to outside users, database support and security. |
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| Пасспорт программы |
| Рейтинг |
4 [1] |
| Закачек | 403 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 573 Kb |
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| Helpdesk 2000 v1.0 - lets you manage and support all your computer departments needs. Helpdesk 2000 handles support calls, inventory, contacts, orders, training, and library loans. |
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| Пасспорт программы |
| Рейтинг |
4 [1] |
| Закачек | 360 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 2000 Kb |
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| LanHelpDesk v2.0.1.537 - is a LAN-based help desk application which can also be accessed remotely. The program features an automatic response e-mail function, which manages all correspondence with your LAN (Local Area Network) users to keep them informed of the status of their trouble tickets. It also includes searching capability, 18 preset trouble categories (with the ability to create your own), an item history tool, database utilities, and four databases (equipment, rooms, buildings, and callers). |
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| Пасспорт программы |
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4 [1] |
| Закачек | 361 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 12000 Kb |
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| Alexsys Team 98 v8.7 - is a team management system for workgroups that lets you track work assignments and balance workloads. The program can be used to track project tasks, action items, help desk calls, and product defects.The multi-user database lets you track work assignments for all team members and analyze the teams productivity. Every task that needs to be completed is represented as a Work Request, where all data is entered to describe a task. Most fields in the Work Request use pull-down lists to make data entry easy. The auto-fill-in fields and field requirement rules can be customized.With Alexsys Team 98 you can: track any type of work, manage projects using targets, collaborate with team members... Далее... |
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| Пасспорт программы |
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4 [1] |
| Закачек | 354 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 32000 Kb |
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| BridgeTrak v4.0 - is a help desk and call tracking system that lets you easily track problems and issues within your technical department. It is useful for the customer call center, help desk, user support center, or any shop where technical issues are tracked, managed, and reported. Features include dynamic definition of fields to track, hot lists, graphs, automatic paging, an e-mail interface, reports, and query for searching within issue history. There is no limit to the number or type of data fields that can be tracked or graphed.Bridges ODBC compliant database(s) (Microsoft Access, Microsoft SQL Server, Oracle, Sybase SQL Anywhere, and Sybase Adaptive Server) can reside on the server (Microsoft NT,... Далее... |
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| Пасспорт программы |
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4 [1] |
| Закачек | 509 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 6000 Kb |
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| HelpDesk v7.0 - allows you to log, track and resolve client calls at a help desk. This program can help you to efficiently handle client requests for service, requests for information, client complaints, and other situations which arise when interfacing with clients.With Help Desk, important call information cannot be overlooked. Client call reports are automatically stamped with the operator’s name, date, and time of call. Calls must be given a priority rating by the operator taking the call. This rating can be upgraded or downgraded at any time. Operators of the system are warned about unresolved calls when they attempt to log out. Other features of HelpDesk include: a database for client details; the... Далее... |
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| Пасспорт программы |
| Рейтинг |
4 [1] |
| Закачек | 437 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 443 Kb |
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| Helpdesk Database v3.0 - is designed to assist small to medium-sized organizations with the tracking of IT problems and requests. With Helpdesk Database information can be stored for: all computer related problems and requests; computer hardware; company personnel; IT personnel; and office locations. Reports can be produced for: all completed job requests; all outstanding job requests; a list of all computer hardware; and blank computer job request forms. The reports of completed and outstanding jobs can be produced when required. |
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| Пасспорт программы |
| Рейтинг |
2.5 [2] |
| Закачек | 358 |
| Отзывов | 1 |
| Подробнее | Узнать |
| Размер | 17000 Kb |
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| Helpmaster Pro v5.0.11 - is a helpdesk application which allows you to log, track, and resolve support issues. Helpmaster Pro incorporates automatic e-mailing capabilities, knowledge base management, SLAs (Service Level Agreements), problem resolution management, and graphical reporting. It includes searching and sorting capabilities, job reminders, the ability to customize fonts and sounds, password protection, and support for templates and progress notes. |
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| Пасспорт программы |
| Рейтинг |
4 [1] |
| Закачек | 301 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 6000 Kb |
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| HelpTrac v6.0 - is a full-featured help desk and customer support system that can track problems and solutions, prioritize tasks, and analyze technician efficiency. The program includes a built-in, full-screen editor for problem and resolution descriptions, the ability to filter on all fields including word searches, pop-up calendars for simplified date entry, automatic escalation of priorities with e-mail notification, and the ability to graphically display a technicians current workload when assigning new tasks. HelpTrac features report and graph generation tools, support for templates, a technician lock-out function for maintenance purposes, the ability to customize fonts and colors, and network... Далее... |
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Альтернативные ссылки
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| Пасспорт программы |
| Рейтинг |
4 [1] |
| Закачек | 353 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 6000 Kb |
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| LBE Helpdesk v3.1.103 - lets you create and manage a help desk with support for customer services, facilities management, order tracking, enquiry processing and clerical procedures. This multi-user helpdesk provides integrated MAPI-compliant e-mail for automatic notification of users and customers, a full audit trail of what actions were taken and by whom, category and job prioritization, target completion dates, real-time job monitoring, security access controls, and completion date targets. Its report capability lets you create to do, problem summary, jobs per category, jobs per customer, overdue vs on-target, and frequency of jobs lists. It provides flexible querying reports and can monitor all jobs or only... Далее... |
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Альтернативные ссылки
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| Пасспорт программы |
| Рейтинг |
4 [1] |
| Закачек | 382 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 2000 Kb |
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| LBE Web Helpdesk v1.2 - is a multi-user Web based helpdesk system. LBE Web Helpdesk minimizes the number of calls that your helpdesk receives by allowing your users to create and monitor their own helpdesk jobs using a standard Web browser. Your helpdesk operators can respond from anywhere that has Internet access. User privileges ensure that users access only those parts of the system you specify. With LBE Web Helpdesk you can allow access to just your own department, company or even customers all over the world. Users can monitor the progress of their jobs in real time. Helpdesk operators can log on, check to see which jobs have been assigned to them, action jobs, and maintain the helpdesk from any machine with... Далее... |
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| Пасспорт программы |
| Рейтинг |
4 [1] |
| Закачек | 109 |
| Отзывов | 0 |
| Подробнее | Узнать |
| Размер | 1000 Kb |
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| ReceptionDesk v2.0.5.08 - allows you to manage visitor reception information in small- and medium-sized businesses and organizations. ReceptionDesk lets you record and display tasks and memos, internal staff information, appointments, messages, current visitors, and external contact lists, as well as book visitors in and out, perform searches, generate reports and statistics, and print your data. |
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